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Hurricane guidance for U.S. government websites and social media

Aaron Stienstra

GSA

Latest content by Aaron Stienstra

Strategy

Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.

Aaron Stienstra

Lashanda Hodge

May 23, 2022

Embedding Equity in Civic Design to Transform Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.

Aaron Stienstra

Lashanda Hodge

May 23, 2022

Customer Experience

A Guide For Agencies Building CX Capacity

GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.

Aaron Stienstra

Boris Arratia

Sheev Davé

Apr 24, 2020

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